Frequently Asked Question

HOW DO I REGISTER?

To register with us, simply click "Register" at the top right-hand corner of the page and complete your details. Once you click "Create an Account" you can enter further information to complete your account profile, such as:

  • - Shipping address;
  • - Billing address, contact number; and
  • - Preferred payment method and payment details.

If you would prefer to start browsing first, you can move to other areas of the store. If you don't complete the shipping details at the time of registration, you will be requested to enter them once you place an order.

Should you have any problems with registration, please contact us

HOW DO I CHANGE MY ACCOUNT DETAILS? 

The "My Account" link at the top right-hand corner of the site enables you to update your information, such as

  • - Shipping address;
  • - Billing address,
  • - Contact details.
  • - Account Password

You will need to "Log In", enter your username and password and then click on "My Account".

HOW SECURE IS ME.3 ENERGY'S WEB STORE? 

We take great care in managing the information of our customers. The ME.3 Energy web store is secured using Secure Sockets Layer (SSL) Certificate within the secure checkout area of the site. The 128-bit encryption means your sensitive information is protected when being transmitted through the site. The merchant facility is maintained by Zenith Bank, and the payment gateway is controlled by Paystack. If you would like further information relating to your security, please see our privacy policy or contact us.

HOW DO I PLACE AN ORDER? 

We take great care in managing the information of our customers. The ME.3 Energy web store is secured using Secure Sockets Layer (SSL) Certificate within the secure checkout area of the site. The 128-bit encryption means your sensitive information is protected when being transmitted through the site. The merchant facility is maintained by Zenith Bank, and the payment gateway is controlled by Paystack. If you would like further information relating to your security, please see our privacy policy or contact us.

HOW DO I PLACE AN ORDER? 

To place an order online, simply log into your account using your username and password;
Select items and quantity that you would like to buy to your shopping basket by clicking the "Buy now" button;
You will then be taken to the shopping cart. You can either "Continue Shopping" or "Proceed to Checkout";
Select shipping and billing address details;Select "Next Step";
Enter your credit card details. If you have saved your credit card details, enter the CCV details and PRESS APPLY;
Enter your Promo Code, if applicable and PRESS APPLY;You now have the opportunity to review your order.
If you are happy with the order summary click on "Place Your Order";You will be notified by email that we have received your order and it is being processed;

Additionally, you will be informed once:

  • - Shipping address;
  • - Billing address,
  • - Contact details.
  • - Account Password

HOW DO I PAY FOR MY ORDER? 

The current payment methods accepted when using the ME.3 Energy web store are Visa and MasterCard. The online checkout process is secure.

ARE THE SOLAR KITS ADVERTISED ON YOUR WEBSITE THE ONLY KITS YOU DO? 

No. Our team of accredited engineers can work with you to design any system combination you need. If you need us to provide design layout drawings and electrical schematics, we can also assist. Please contact us and ask for our sales support team.

DO YOU CHARGE FOR SHIPPING? 

Yes. We offer very competitive rates on shipping across Nigeria. The minimum shipping charge is N1500. From time to time we promote deals which will include free shipping.

HOW DO I VIEW MY ORDER HISTORY AND ORDER STATUS? 

In your "My Account" section you can view your order history and order status.

HOW DO I GET MORE INFORMATION ABOUT A PRODUCT? 

Our webstore has been designed to provide users with all the tools need to research and make an informed decision on each of the products we supply. When you click on the desired product page, product specifications sheets, warranty information and installations manuals are all available to view and download as you please. If you still have questions, please contact us and ask for our technical support team.

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